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Warranty

At SwiftCarbon we manufacture our frames and parts to the highest possible standards. However, very occasionally, things don't go as planned. For certain eventualities, we cover SwiftCarbon items with our international warranty. To submit a claim, please fill out the form below.

WHAT IS COVERED BY SWIFTCARBON WARRANTY?

All SwiftCarbon frames and forks on SwiftCarbon models Attack, SCULP, Ultravox, Detritovore, Neurogen, Drone and Evil Twin are warranted to be free from manufacturing defects in material and/or workmanship for 5 years for the original owner and 2 years on paintwork. The warranty coverage on all name brand bicycle components (excluding tyres, tubes and cables) will be covered by the warranty stated by their original manufacturers. The Warranty applies only to the original owner and does not transfer to subsequent owners. Warranty cases will not be considered without a proof of purchase and on-line registration.

This warranty does not cover any damage resulting from accidents or normal wear and tear, including the results of fatigue. It is the owner’s responsibility to inspect his or her bicycle before each and every ride.

Any damage, failure or loss caused by abuse, neglect, improper repair, improper maintenance, alteration, modification, failure to follow instructions or warnings in owners manual, an accident or other abnormal, excessive, or improper use, including but not limited to, stunt riding, ramp jumping, acrobatics or other similar activities, or in any other manner for which the bicycle was not intended.

The original owner shall pay all labour charges connected to the repair or the replacement of the frame. Cost of shipment to and from the authorized SwiftCarbon dealer are specifically excluded and are not covered by this Warranty.

Assembly and adjustment of the frameset and components must be conducted by an authorized SwiftCarbon dealer or SwiftCarbon or other outlets specifically authorized by SwiftCarbon to distribute SwiftCarbon bicycles. Framesets and/or bicycles not assembled or adjusted by an authorized dealer or distributor are not covered and excluded from this Warranty.

The warranty is invalidated by any paintwork respraying, as we are unable to influence the respraying or the preliminary preparation work.

SwiftCarbon offers a Crash Replacement Program. If the owner crashes and damages a SwiftCarbon frame, beyond repair, a replacement frame may be purchased at 50% off the current recommended retail price. The Crash Replacement Program is limited to registered or sanctioned competition events only, and the onus is on the owner to provide proof of entry. This program does not include training accidents resulting from other vehicles or from mis-use or mis-handling of the SwiftCarbon bicycle or frameset. The SwiftCarbon Crash Replacement Program will be reviewed on a case by case basis by the authorized Swift dealer or distributor in that region. All handling or freight costs associated with the sending of the frameset to and from the registered dealer or distributor are excluded from the Crash Replacement Program. The Crash Replacement Program is only applicable for up to two years from purchase, applies to original owners only and a purchase invoice must be provided.

Warranty claim form

Please complete the form below to apply for a warranty claim. Please note that no claims will be processed without properly completing the form and attaching all of the required images
  • Customer Details
  • Bike Details
  • E.g. From the Swift carbon website, second-hand purchase, bike shop
  • Please describe the fault in as much detail as possible and the circumstances that you believe led to fault
  • Upload Images
  • A clear picture of the entire side of the bike/frame
    Drop files here or
    Accepted file types: jpg, gif, png, bmp.
  • A clear picture of the entire other side of the bike/frame
    Drop files here or
    Accepted file types: jpg, gif, png, bmp.
  • A clear picture of the serial number found on the frame of your bike
    Drop files here or
    Accepted file types: jpg, gif, png, bmp.
  • Upload images of fault / failure for which you are applying for a warranty claim
    Drop files here or
    Accepted file types: jpg, gif, png, bmp.
  • A clear scan, PDF or .jpg of the complete document.
    Drop files here or
    Accepted file types: jpg, gif, png, bmp, pdf.