RETURNS & WARRANTY
1.4. The exercise of the right provided in the previous point, only occurs when the customer has not made effective use of the product purchased, reserving to SwiftCarbon the right to make the equipment exchange possible, after verification of the state of use of the same.
1.5. If, through the exercise of the right provided in the point 7.3., the customer requests the exchange of his product for another whose price is higher than the purchased product, he shall proceed to payment of the remaining amount by bank transfer to the IBAN that will be provided to him after the completion of the exchange form.
1.6. When, through the exercise of the right provided in the point 7.3., the customer requests the exchange of his product for another one whose price is lower than the purchased product, SwiftCarbon will issue a credit note, within a maximum period of 15 days, and will return the remaining amount to the IBAN indicated by the customer.
1.7. The shipping costs resulting from the conditions mentioned in the point 7.3, shall be borne by SwiftCarbon.
1.8. The exercise of the right mentioned in the point 7.3. will be made in accordance with the return policy, which is provided to the final customer together with the confirmation of the receipt of the order.
2.1. The legal guarantee is valid for two years from the date of delivery.
2.2. The warranty does not apply to damages resulting from improper use by the customer, such as:
- negligence (insufficient maintenance and conservation);
- Assembly and modification of components in any part of the bike that have not been expressly authorized by SwiftCarbon;
- changes in painting;
- another type of excessive effort.
2.3. If the defect implies the replacement of the frame and/or the fork, they will be replaced in the same colour, according to availability. Otherwise, the replacement will be done in another colour.
2.4. Guarantee services do not cover any other services (such as assembly and shipping) or any additional assembly costs and material resulting from a change to the model. These costs will be supported by the customer under the guarantee.
2.5. The warranty applies only to the first owner of the product, according to the customer mentioned on the purchase invoice.