ABOUT US

WHAT IS COVERED BY SWIFTCARBON WARRANTY?
All SwiftCarbon bikes are warranted to be free from manufacturing defects in material and/or workmanship for two years for the original owner and two years on paintwork. The warranty applies only to the original owner (mentioned in the invoice) and does not transfer to subsequent owners. Warranty cases will not be considered without a proof of purchase (invoice). This warranty does not cover any damage resulting from accidents or normal wear and tear, including the results of fatigue. It is the owner’s responsibility to inspect his or her bicycle before each and every ride. Any damage, failure or loss caused by abuse, neglect, improper repair, improper maintenance, alteration, modification, failure to follow instructions or warnings in owner’s manual, an accident or other abnormal, excessive, or improper use, including but not limited to, stunt riding, ramp jumping, acrobatics or other similar activities, or in any other manner for which the bicycle was not intended, will be total responsability of the customer.

The warranty is invalidated by any paintwork respraying, as we are unable to influence the respraying or the preliminary preparation work.

Submit a warranty claim

Please complete the form to apply for a warranty claim. Please note that no claims will be processed without properly completing the form and attaching all the required images.

HOW SECURE ARE THE PAYMENT METHODS?

We use the highest security protocol payment gateway system available. Still, we urge you never to share your account information with anyone, even if someone asks for it. SwiftCarbon will never ask for your personal password.

WHAT PAYMENT METHODS MAY I USE?
We accept Credit Cards, Bank Transfers and PayPal, in order to allow our customers the chance to pay simply and securely. In case of Portuguese customers Multibanco is also accepted.
DELIVERY TIMES

On the checkout page, information concerning shipping times will appear, letting you know when the oder will be shipped. Once your order has been processed, you’ll receive further shipping information. If you need to receiver further information, please email marketing@swiftcarbon.com.

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