Help?

See the FAQs below. Should you need further assistance feel free to send us an e-mail.
Address: Shop #5
15 on Orange Hotel
Gardens
Cape Town

021 426 6000

Frequently Asked Questions

What kind of warranty or guarantee covers my frame?

All SwiftCarbon frames and forks on SwiftCarbon models Attack, Hypervox, SCULP, Ultravox, Detritovore, Neurogen, Drone and Evil Twin are warranted to be free from manufacturing defects in material and/or workmanship for 5 years for the original owner and 2 years on paintwork. The warranty coverage on all name brand bicycle components (excluding tyres, tubes and cables) will be covered by the warranty stated by their original manufacturers. The Warranty applies only to the original owner and does not transfer to subsequent owners. Warranty cases will not be considered without a proof of purchase and on-line registration.

This warranty does not cover any damage resulting from accidents or normal wear and tear, including the results of fatigue. It is the owner’s responsibility to inspect his or her bicycle before each and every ride.

Any damage, failure or loss caused by abuse, neglect, improper repair, improper maintenance, alteration, modification, failure to follow instructions or warnings in owners manual, an accident or other abnormal, excessive, or improper use, including but not limited to, stunt riding, ramp jumping, acrobatics or other similar activities, or in any other manner for which the bicycle was not intended.

The original owner shall pay all labour charges connected to the repair or the replacement of the frame. Cost of shipment to and from the authorized SwiftCarbon dealer are specifically excluded and are not covered by this Warranty.

Assembly and adjustment of the frameset and components must be conducted by an authorized SwiftCarbon dealer or SwiftCarbon or other outlets specifically authorized by SwiftCarbon to distribute SwiftCarbon bicycles. Framesets and/or bicycles not assembled or adjusted by an authorized dealer or distributor are not covered and excluded from this Warranty.

The warranty is invalidated by any paintwork respraying, as we are unable to influence the respraying or the preliminary preparation work.

SwiftCarbon offers a Crash Replacement Program. If the owner crashes and damages a SwiftCarbon frame, beyond repair, a replacement frame may be purchased at a significantly reduced rate, determined on a case by case basis. The Crash Replacement Program is limited to registered or sanctioned competition events only, and the onus is on the owner to provide proof of entry. This program does not include training accidents resulting from other vehicles or from mis-use or mis-handling of the SwiftCarbon bicycle or frameset. The SwiftCarbon Crash Replacement Program will be reviewed on a case by case basis by the authorized Swift dealer or distributor in that region. All handling or freight costs associated with the sending of the frameset to and from the registered dealer or distributor are excluded from the Crash Replacement Program. The Crash Replacement Program is only applicable for up to two years from purchase, applies to original owners only and a purchase invoice must be provided.

Submit a warranty claim

How secure are your payment methods?

We use the highest security protocol payment gateway system available. The same system is used by top online retailers. Still, we urge you never to share your account information with anyone, even if someone asks for it. We will never ask for your personal PIN code.

What payment methods may I use?

We accept most major credit and cheque cards, allowing our customers the chance to pay simply and securely. Just enter your credit card details during the order process. Your account will not be debited until the ordered articles have been sent. PayPal payments are also accepted.

Delivery Times

On the checkout page, information concerning shipping times will appear, letting you know when the item(s) will be shipped. You’ll be able to choose a shipping option and delivery times are quoted next to each.  Once your order has been processed, you’ll receive further shipping information. If you need to receiver further information please email deliveries@swiftcarbon.com

What are browser cookies and why do I need them?

Cookies are special little identifiers that we send to your device so our systems can recognise you and provide useful features such easy purchasing, recommendations and for storing items in your shopping basket if you happen to take a break from browsing at swiftcarbon.com.

Email Us

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Brand Enquiries

Brand, marketing and general enquiries?

neil@swiftcarbon.com

Sales Enquiries

Bikes, frames and gear sales enquiries?

charles@swiftcarbon.com

Technical Enquiries

Technical, frame and setup enquiries?

marc.carr@swiftcarbon.com