If payment fails due to the account not existing, insufficient funds, the credit card number or other information being incorrect etc. the purchase will not be successful. The above is dependent on the product being available.
For EFT payments kindly note the following detail:
You have 2 hours to pay and send us proof of payment. If you don’t pay in time, we’ll cancel the order on your behalf. Orders placed after hours, on weekends or public holidays will be processed the following business day. If you have any issues with payment, please contact us on 021 426 6000.
Products cannot be reserved by a user to be bought at a later time. Placing an item in your cart without processing the payment for the order will not lead to a successful order being placed nor the reservation of (an) item(s). If an item is listed as “on hold”, this means that a user currently has the last of these items in their SwiftCarbon shopping cart. If their cart expires without payment being made, this item will be released back onto the website for sale.
Please note that the stock of all items on offer is limited. SwiftCarbon will make all reasonable attempts to ensure that product sales are brought to an end when stock runs out. If it happens that SwiftCarbon is unable to fulfil any order at the advertised price because stock is sold out or unavailable, SwiftCarbon will let you know and you’ll be entitled to a reimbursement for the rand value you have paid for such product.
Termination of Suspected Fraudulent Orders
SwiftCarbon reserves the right to cancel or refuse to fulfil any order that it suspects of being fraudulent. This includes but is not limited to instances of suspected stolen credit cards and abuse of referral programme incentives. On occasion, a Client Concierge may request a copy of your official identification document or the front of your credit card to verify the transaction with the relevant bank. SwiftCarbon may cancel any order where the necessary documentation is not provided in a timely manner (usually within 24 hours). In the event of a fraudulent purchase being placed on SwiftCarbon, cardholders will be advised to initiate a chargeback via their bank in order to be refunded. SwiftCarbon does not process refunds for orders suspected of fraud.
Products and Shipping
Products will be shipped as per the stated shipping times of the particular product ordered (see the “Shipping & Returns” tab on each product page). In this case that items in your cart were purchased from different events and different suppliers, shipping times will be as per the item in your cart with the longest estimated delivery time. Please note that actual shipping times may vary slightly and are an estimation only. Please see our Shipping Policy for more information.
Splitting an Order
Customer may request to split their order into smaller shipments free of charge.
When you return an item, your refund and how your refund is issued may differ based on the condition of the item, how long you’ve had the item and how the item was purchased.
Most refunds are issued based on the payment method used at the time of purchase. You will need to return your items within 30 days, in the condition in which the item arrived.
Refund request will be processed as soon as possible. However, it may take 3-4 working days for it to display on your account.
You can exchange an item if the return item wasn’t purchased with a promotion, the return item was purchased with a credit or debit card, and the exchange item meets the other eligibility criteria listed below:
Replacements for missing parts or accessories
If you received an order that is missing an item or parts, you can initiate a refund or replacement, depending on how the item was sold or fulfilled:
Exchanges for a Different Size or Color
This option is available for apparel, bikes, frames and luggage watch items that have a size or color variation. The exchange item must be a different size or color than the return item.
Thank you for visiting www.swiftcarbon.com. The privacy and the security of our visitors’ personal details are of the utmost importance to us. Please read this information about what personal data is stored when you visit our website and what these it’s all used for.
Personal data means any information concerning the personal or material circumstances of an identified or identifiable individual (the data subject). These include for example your name, address, telephone number, date of birth or e-mail address.
Most of this website may be used without storing any of your personal data.
In order to make a purchase in our online shop, it is necessary that you provide us with the data we require to process your order correctly. This information normally consists of your first and surnames, email address, your delivery address and the desired forwarding and payment methods.
We use your personal data exclusively to offer you the most comprehensive range of services via the SwiftCarbon and SwiftActiv websites or to react to your enquiries as efficiently as possible. No other use of your personal data is made. Your personal data is not passed to Third Parties, nor is it used for the purpose of advertising unless you have expressly permitted us to do so.
On making a subscription to the free Newsletter you grant SwiftCarbon and SwiftActiv permission to inform you about the most current products, services, events and special offers in your area of interest at irregular intervals. You can cancel your subscription to the SwiftCarbon and SwiftActiv Newsletters at any time. In order to cancel your subscription, please send an email to firstname.lastname@example.org
We do not generate any user profiles.
Information stored on our servers about customers will be only in the form of anonymous or pseudonymous data and used solely in the delivery of our varying services or for evaluation purposes. For this purpose general information will be documented, for example when specific content in our range is accessed or which web pages are visited most often.
The data stored on these visits cannot, however, be traced back to the user. All the anonymous data collected will not be matched to your personal data.
Most browsers are pre-set in order that accept cookies automatically. You, however, may deactivate the saving of cookies or adjust your browser in such a way that it informs you before cookies are saved. Users who do not accept cookies may not be able to access specific areas of our website.
However, our website is generally open to users, whose browsers do not accept cookies.
Personal data that you send us via our website and email are secure. We undertake to protect your privacy and to treat your personal data confidentially.
If we receive personal data from you, this data is stored on safe servers. Access to the aforementioned servers is only permitted to specially authorized technical, commercial and editorial personnel. These members of staff are required to treat information which comes to their knowledge confidentially and to observe and data protection laws which are in force.
In order to avoid the loss or misuse of data stored by SwiftCarbon, we take considerable technical and organizational security precautions which are regularly updated to ensure that they meet the latest technological standards.
Please note, however, that due to the structure of the Internet it is possible that data protection regulations and the above mentioned security precautions may not be observed be other persons or institutions outside our sphere of responsibility. In particular data which is not encrypted – even if this data is transmitted by email – may be read by Third Parties. We have no influence on such circumstances from a technological point of view. It is therefore ultimately the responsibility of the user to protect his personal data from misuse either by means of data encryption or any other means at the user’s disposal.
The personal data collected on our websites is stored and processed on various servers. Your personal data will not normally be passed on to Third Parties and although we do everything within our power to protect your personal data, we may under certain circumstances be required by law or court judgement to reveal information about you to public authorities.
If you have any enquiries pertaining to these matters please contact:
SWIFTCARBON TECHNOLOGIES – LIMITED , LIFETIME WARRANTY
All SwiftCarbon Frames and Forks on SwiftCarbon models ATTACK, ULTRAVOX , DETRITOVORE , NEUROGEN , DRONE , are warranted to be free from manufacturing defects in material and/or workmanship for 5 YEARS for the original owner and 2 YEARS on paintwork. SwiftCarbon wheels sets Radium , Trillium and and Hemoglobin are warranted to be free from manufacturing defects in material and /or workmanship for two (2) years from the date of the original purchase. The warranty coverage on all name brand bicycle components (excluding tires, tubes and cables) will be covered by the warranty stated by their original manufacturers. The Warranty applies only to the original owner and does not transfer to subsequent owners.
THIS WARRANTY DOES NOT COVER
Any damage resulting from the normal wear and tear, including the results of fatigue. It is the owners responsibility to inspect his or her bicycle before each and every ride.
Any damage, failure or loss caused by abuse, neglect, improper repair, improper maintenance, alteration, modification, failure to follow instructions or warnings in owners manual, an accident or other abnormal, excessive, or improper use, including but not limited to, stunt riding, ramp jumping, acrobatics or other similar activities, or in any other manner for which the bicycle was not intended.
The original owner shall pay all labor charges connected to the repair or the replacement of the frame. Cost of shipment to and from the authorized SwiftCarbon dealer are specifically excluded and are not covered by this Warranty.
Assembly and adjustment of the frameset and components must be done by an authorized Swift dealer or Swift or other outlets specifically authorized by SwiftCarbon to distribute SwiftCarbon bicycles. Framesets and /or bicycles not assembled or adjusted by an authorized dealer or distributor are not covered and excluded from this Warranty.
USEFUL PRODUCT LIFE CYCLE
Every SwiftCarbon frameset has a useful lifecycle. This useful lifecycle is not the same as the Warranty period.
This Warranty is not meant to suggest or imply that the frame cannot be broken or will last forever. Bicycles and/or framesets will not last forever. The length of the useful life cycle will depend on the type of frame, the riding conditions and the care that the bicycle receives.
Competition, jumping, downhill racing, trick riding, trail riding, riding in severe conditions or climates or any non standard use can severely shorten the life cycle of a SwiftCarbon frameset. Anyone of these or a combination may result in the failure of a frameset and is not covered by the Warranty.
All SwiftCarbon framesets should be periodically checked by an authorised SwiftCarbon Dealer for indications of potential failures including cracks, corrosion, dents, deformation, paint discolouring or peeling and any other indications of potential problems, inappropriate use or abuse. These are important safety checks and important to help prevent accidents, bodily injury to the other rider and shortened useful product life cycle of a SwiftCarbon Frameset.
COMPETITION CRASH REPLACEMENT WARRANTY
The SwiftCarbon Crash Replacement warranty is limited to registered or sanctioned competition events only.
This policy does not include training accidents resulting from other vehicles or from misuse or mishandling of the Swift bicycle or frameset.
The SwiftCarbon Crash Replacement Warranty will be viewed on a case by case basis by the authorised Swift dealer or distributor for that region.
If the damage is significant enough, a replacement frame may be offered, at 40% off the recommended retail price at the time of the replacement claim. The frame may not be older than 5 years from the date of purchase.
All handling or freight costs for sending the frameset to and from the registered dealer or distributor is excluded from this Warranty.
There are no warranties that extend beyond the description on the face of this Limited Warranty, and any other warranties, express or implied, including, but not limited to, any warranties or merchantability and/or fitness for a particular purpose, are expressly excluded by the terms of this Limited Warranty.
SwiftCarbon shall in no event be liable for incidental or consequential losses, damages or expenses in connection with its bicycle products. SwiftCarbon’s liability hereunder expressly limited to the replacements of goods not complying with this Warranty or, at SwiftCarbon’s election, to the repayment of an amount equal to the purchase price of the product in question.
Some States do not permit the exclusion or limitation of implied warranties or consequential damages, so the preceding limitations and exclusions may not apply to you.
FREE ASSEMBLY AND CHECK-UP
Within Thirty (30) days after your frame set is assembled into a bicycle, you may return your SwiftCarbon bicycle to an authorized dealer from whom you bought it for a free check up and adjustment.
For any Warranty claim to be considered, the bicycle must be brought into an authorized Swift Dealer in assembled condition accompanied by the original, dated sales receipt for the frame set. Please make sure you keep this receipt in a safe place.
Warranty service will be performed by a SwiftCarbon authorized dealer. Proof of purchase must be provided. Transport to and from SwiftCarbon and the SwiftCarbon authorized dealer is the responsibility of the purchaser.
SwiftCarbon will have the option t either repair or replace the defective product. In the event that SwiftCarbon elects to replace a defective frame , a new frame of equal or greater value will be provided. The new frame may not be the exact model purchased.
If you elect to repair a defective product yourself or use the services of someone other than a SwiftCarbon authorized dealer, or if you use a replacement part not supplied by SwiftCarbon, SwiftCarbon will not be liable for any damage, failure or loss caused by the use of such unauthorized service or parts.
The Warranty gives you specific legal rights and you may also have other rights which may vary from state to state or region to region.
Although the information and recommendations on this SwiftCarbon website are presented in good faith to be correct, SwiftCarbon and its distributors make no representations or warranties as to the complete accuracy of the information. Any information is supplied upon the condition that the person receiving it will make their own determination as to its accuracy and its suitability for their purposes prior to its use.
The services, information and materials on this website are provided “AS IS” and SwiftCarbon and its Distributors expressly exclude and disclaim any and all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.
SwiftCarbon and its distributors shall have absolutely no liability whatsoever in connection with the website services, information, external links or third party links on this website. SwiftCarbon and its distributors shall have no liability whatsoever for any errors, omissions or inaccuracies in the information regardless of how caused or for delays or interruptions in delivery of the information, or any decision made or action taken or not taken in reliance upon the information furnished.
SwiftCarbon and its distributors accept no responsibility or liability whatsoever with regard to information on this website as the information is meant to be of a general nature only and is not intended to address the specific circumstances of any particular individual or entity. The information provided is not necessarily comprehensive, complete, accurate or up to date; the information is sometimes linked to external websites over which SwiftCarbon and its distributors have no control and for which SwiftCarbon and its distributors assume no responsibility. SwiftCarbon and its distributors shall have no liability for any loss or injury caused, in whole or in part, by its actions, omissions or negligence, or for any contingencies beyond its control in procuring, compiling or delivering any information. The information is not professional nor does it comprise legal advice (if you need specific advice, you should always consult a suitably qualified professional).
Any reference within external or third party links to any specific commercial products, process or service by trade name, trademark, manufacturer or otherwise, does not constitute or imply its endorsement, recommendation or favouring by SwiftCarbon and its distributors. The appearance of external or third party links does not constitute endorsement by SwiftCarbon and its distributors of the linked websites or the information, products or services contained therein. SwiftCarbon and its distributors do not exercise any editorial control over the information you may find at these locations. External or third party links may be provided for the convenience of the users of this website. SwiftCarbon and its distributors are not responsible for the availability or content of these external or third party websites and does not endorse, warrant or guarantee any products, services, information, centres or schools described or offered at these links.