ORDERS AND SHIPPING
[DUE TO ALL LOGISTICS PROBLEMS CAUSED BY COVID 19 WORLDWIDE, OUR EXPECTED DELIVERY TIME IS NOW 1 WEEK FOR ATTACK AND 3 WEEKS FOR ULTRAVOX, HYPERVOX, RACEVOX AND NEUROGEN. WE ARE WORKING HARD NOW TO DELIVER YOUR BIKE TO YOU AS SOON AS POSSIBLE. WE APPRECIATE YOUR UNDERSTANDING.]
By placing an order in the online store, the customer remains bound by the terms of the selected articles and services within five days of the order date. After this period, SwiftCarbon reserves the right to update the values of the articles and services. In this case, and after the five days, if the customer wishes to finalize the purchase, he will have to assume the value updated and visible in the online store at the time of order confirmation.
The custumer must register and authenticate to the online store, or enter as guest, where he must accept these General Terms & Conditions.
The filling of data and the provision of information by the customer, as well as the respective verification, are exclusive responsibility of him.
The online store provides the following methods of payment: Credit Card, PayPal and Bank Transfer (IBAN).
After order confirmation by the customer, SwiftCarbon will confirm it by email.
Within 24 hours after sending an electronic message to the customer, the payment of the order will be confirmed by SwiftCarbon, being issued and sent to him the invoice with purchased items, which will also be visible and available for download in the Customer's Personal Area at www.swiftcarbon.com (if he's registered).
The confirmation of payment by SwiftCarbon, within the indicated period, without any opposition on the part of the final customer is assumed, contractually, as acceptance of the order.
Any customer is authorized to cancel the order within a maximum of 14 days after the date of order delivery, under the right of free resolution (Decree-Law n.º 24/2014, of 14th of February) and in accordance with the return policy, which is provided together with the confirmation of the receipt of the order.
SwiftCarbon assumes only the timely and correct shipment of the product to the carrier and is not responsible for the delays caused by it. The estimated time for sending the order in the online store is therefore not binding.
SwiftCarbon will ship the order to the customer within 12-15 business days after receiving the payment of it, being the time of transport total responsibility of the contracted carrier for this purpose.
If the product is visible in the online store as "Sold Out", the customer can request an email alert when the product is available again. When you receive this alert, SwiftCarbon guarantees the delivery of the product to the customer until 24h after receiving the payment of the order, being the time of transport total responsibility of the contracted carrier for this purpose.
The customer can monitor the status of the shipment through the platform of the carrier responsible for it. After confirmation of the order payment, will be sent a link to the costumer allowing the tracking of the order. From here, the customer can follow the entire process from the SwiftCarbon factory to delivery in the address previously indicated by the customer.
If the customer is not available to pick up the order, it is his total responsibility to contact the carrier and mange a new delivery date. The carrier contacts can be found on the delivery attempt notice left in the customer's address.
The bikes are covered under a two-year legal warranty plus a voluntary warranty for an additional four years, resulting in six years of warranty in total.
To qualify for the additional four years of voluntary warranty, the customer must register the bike at our online store, here.
The additional voluntary warranty of four years is valid only for bikes sold from 1st of March of 2018.
Branded components (excluding SwiftCarbon branded frame, bars and fork), are covered by a two-year warranty.
The bike is covered by a two-year warranty for painting defects.
The warranty excludes wear and tear on items such as bearings, seals, cables, cable housing, lubricants, oil, grease and brake fluid, chain, sprocket, chainrings, brake pads, tyres, bar grips and bar tape, derailleur hangers, among others.
The warranty does not apply to damages resulting from improper use by the customer, such as:
- Negligence (insufficient and/or inappropriate maintenance and care);
- Assembly and modification of components in any part of the bike that have not been expressly authorized by SwiftCarbon;
- Changing and/or modification of paintwork;
- Falls / crashes;
- Overloading – excess weight applied;
- Another type of excessive and/or inappropriate force applied.
If the defect leads to the replacement of the frame and/or the fork, these will be replaced by items of the same colour, according to availability. Otherwise, the items replaced will be in another colour.
The warranty does not cover any other services (such as assembly and shipping) or any additional assembly and material costs resulting from a change in model. These costs are to be covered by the customer.
The warranty applies only to the first owner of the product i.e. the customer’s name that appears on the original purchase invoice.
RETURNS AND EXCHANGES
If the product supplied presents a manufacturing defect, the customer may require the correction of the defect or the supply of an equavalent product without defect.
The customer has 30 days to return a product, as of the date of delivery of the product, without any associated cost, as long as it does not show evidence of use and is returned in the same box used for shipping. In case of damage caused by incorrect packaging of the product by the customer, SwiftCarbon reserves the right to refuse acceptance of the return and will charge the shipping costs to the customer.
The exercise of the right provided in the previous point, only occurs when the customer has not made effective use of the product purchased, reserving to SwiftCarbon the right to make the equipment exchange possible, after verification of the state of use of the same.
If the customer requests the exchange of his product for another whose price is higher than the purchased product, he shall proceed to payment of the remaining amount by bank transfer to the IBAN that will be provided to him after the completion of the exchange form.
When the customer requests the exchange of his product for another one of which the price is lower than the purchased product, SwiftCarbon will issue a credit note, within a maximum period of 15 days, and will return the remaining amount to the IBAN indicated by the customer.
The exercise of the right mentioned in the point 7.3. will be made in accordance with the return policy, which is provided to the final customer together with the confirmation of the receipt of the order.